Returns, Exchanges & Store Credit
FoxyLux strives to ensure that you are satisfied with each and every product that you buy from us.
FoxyLux strictly abides by the following Return & Exchange Policies which have been implemented with much thought in an effort to provide you with a hassle-free and orderly return process that also takes into account that hot inventory may be available for purchase one moment and quickly out-of-stock the next moment.
No returns on International Orders:
- FoxyLux is unable to accept returns or exchanges for orders shipped internationally. For all other returns, please see below.
RMA Number Required:
- Products may only be returned after you have obtained a valid Return Merchandise Authorization Number (“RMA No.”) from FoxyLux. If your product is eligible for a return or exchange, just mail your item back to us after you've gotten your RMA number, and we'll take it from there. You may initiate your return request by clicking on the “Initiate Your Return Request” link at the bottom of this page and following the instructions thereafter.
Time Allowed For Return:
- Most eligible products may be returned within 14 calendar days of the date of original delivery.
- If you believe you received defective product, you must inform FoxyLux within 48-hours of delivery to you; defective product will not be eligible for return thereafter.
- Returns for Store Credit will be credited in the full amount of your purchase, less any shipping charges paid (if any). Web Store Credit may be used up to two-years from the date issued. Please note, if the item was purchased with Store Credit a $6.99 restocking fee will apply to any return of that item.
- Returns for a refund to your original payment method (i.e., credit card, Paypal) will be charged a return processing and restocking fee of $6.99 (for orders shipped within the Continental U.S.); the return processing and restocking fee will be deducted from the amount that would otherwise be refunded to you. The $6.99 return processing and restocking fee will be deducted from the cash portion of orders that are partially returned for store credit and partially returned for a refund.
- Original shipping charges for all returns are non-refundable.
- FoxyLux is unable to accept exchanges at this time. However, subject to all other policies and limitations, FoxyLux allows products to be returned for store-credit only with no restocking fee.
Changing or Cancelling Your Order:
- If you need to change or cancel an order you just placed, please contact us immediately. We are constantly processing and shipping orders. Once your order has been processed and shipped, standard return policies apply.
No Credit or Refunds Will Be Issued For Products That Are Deemed “Unsellable”:
- “Unsellable” Items include,without limitation, Products that:
- Have been worn, washed, altered, or damaged;
- Smell of smoke or other odors or fragrances; or,
- Do not have all original tags, including any FoxyLux hangtags, attached.
- FoxyLux reserves the right, in its sole discretion, to deem a returned product "unsellable" and to refuse the issuance of any return, store credit, or exchange for any such product.
“Sale Items” Cannot Be Returned:
- “Sale Items” are final sale items and include, without limitation:
- Products explicitly denoted as “Sale” items or "Final Sale Items".
- All Intimate wear bottoms (including, intimate wear sets that include bottoms)
- Pasties / self-adhesive bras
- Swim bottoms (including, swim sets that include swim bottoms)
- Orders that are refused will be charged the original shipping plus return shipping (and all associated costs) incurred by FoxyLux.
How To Initiate Your Return Request
- Please click on the “Initiate Your Return Request” link found at the bottom of this page to initiate your return request:
- If your product is eligible for a return or exchange, FoxyLux will provide you with a RETURN SHIPPING ADDRESS and RMA No., as well as instructions as to how to package & ship your items. Please note - returned items must be properly packed (i.e., properly folded and put in appropriate packaging; products rolled up into a ball and stuffed into an envelope will not be accepted for return, nor will they be returned to you).
- FoxyLux will, generally, review and process all return requests and, if appropriate, issue a RMA No. for your return within 2-3 business days of your proper initiation of a return request. During peak seasons, return / exchange processing times may be delayed.
- Returns must must be shipped back to FoxyLux no later than 5 business days after issuance of an RMA No.
- Returns may take up to 7 business days to be processed once received by FoxyLux. Please keep in mind that it may take up an additional time period (7-10 days) for the refund to post to your account.
Sale & Final Sale Items;
Products shipped to FoxyLux prior to an RMA No. having been issued for the return; or
THESE ITEMS WILL NOT BE SHIPPED BACK TO YOU.